Sujai Shriram and the team at CrossView, Inc. provide businesses
with innovative e-commerce solutions designed to improve customer satisfaction
and loyalty over all channels of customer interaction. Customers interact with
businesses in a variety of ways. They visit their stores and shop online with
their mobile devices or personal computers. They call customer service with
questions. If the customer is another business, they make contact with
distribution centers or warehouses. All of these interactions are examples of
contact using different channels. Sujai Shriram and CrossView are committed to
anomni-channel commerce approach, which is, preparing brand retailers and
manufacturers to satisfy customers whether they are in their store or visiting
their website.
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| Sujai Shriram |
Sujai Shriram made a career for himself by creating
innovative e-commerce solutions for his clients. He primarily works with medium
to large retailers who use their online presence to interact with customers on
a regular basis. Their online retail sales are as important, if not more, as
their in-store sales. Therefore, Sujai and his team need to develop digital
marketing strategies that ensure that all interactions between customers and
his clients are positive. Each transaction between a customer and a business is
an intimate interaction based on trust and positive or negative outcomes from
previous interactions. The moment a single touchpoint leaves a bad impression
on a customer, the brand risks losing the trust and loyalty of that customer.
Sujai Shriram develops digital commerce solutions and business processes
designed to keep customers satisfied and happy across all channels of
contact& transaction.
